Privacy Policy

HLBPerform (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, book a consultation, or use our coaching services.

Information We Collect

When you interact with HLBPerform, we may collect personal information including:

• Name
• Email address
• Phone number
• Age
• Running background and experience
• Current training information
• Training goals
• Injury history and relevant health information
• Coaching preferences and progress updates
• Booking information
• Payment information (processed securely through third-party payment providers)

We only collect information that is necessary to provide and improve our coaching services.

How We Use Your Information

We use your personal information to:

• Provide personalised coaching services
• Create and adapt training plans
• Understand your goals, experience, and training needs
• Monitor progress and make appropriate training adjustments
• Communicate with you regarding coaching, bookings, and services
• Process payments and manage appointments
• Improve our website, services, and client experience

Health and Injury Information

As performance coaching may involve information about injuries, previous training limitations, and health-related factors, we may collect this information to help provide safer and more appropriate training guidance.

Any health or injury information you provide will only be used for the purpose of delivering coaching services.

You are not required to provide health or injury information; however, choosing not to provide relevant information may affect our ability to create suitable training recommendations.

Legal Basis for Processing Information

We process personal information where necessary to:

• Provide coaching services and fulfil our agreement with you
• Respond to enquiries and requests
• Process payments and manage bookings
• Improve our services
• Meet legal and regulatory obligations

Where we collect information relating to health, injuries, or physical limitations, we only use this information to provide appropriate coaching services and with your consent.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Your information is stored securely and is only accessed by those who need it to provide our services.

We retain personal information only for as long as necessary to provide services, maintain accurate records, resolve disputes, and comply with legal obligations.

Sharing Your Information

HLBPerform does not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

• Website and booking platforms
• Payment providers
• Communication tools

These providers process information only as necessary to provide their services.

We may also disclose information where required by law or where you provide permission for us to do so.

Payment Information

Payments are processed securely through third-party payment providers. HLBPerform does not store or have access to your full payment card details.

International Data Transfers

Some service providers we use may process information outside your state or country of residence. Where this occurs, we take appropriate steps to ensure your information remains protected.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information where appropriate
• Withdraw consent where applicable
• Request information about how your data is used

To exercise these rights, please contact HLBPerform@gmail.com.

Cookies

Our website may use cookies and analytics tools to improve website functionality, understand visitor activity, and enhance user experience.

By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You may adjust your browser settings to manage or disable cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business practices. Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact HLBPerform@gmail.com.

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